Venues discussed how the ‘point of entry’ process into the premise can communicate cultural expectations to patrons, such as having a consistent ‘door person’ to help identify and mitigate potentially problematic patrons before they enter the event, and also aesthetically identify with the culture of the venue, i.e. personability and aesthetics.

Subsequent discussion to what qualifications and skills are desirable in a door person, and the benefits and disadvantages in having an in-house hospitality worker or security/crowd controller presence.